1. What express items are delivered?
If you purchase products from an authorized dealer of GREENYELLOW, the distribution will be carried out and tracked by the dealer.
If you order through GREENYELLOW only service phone number 400-628-1188, ZTO Express will deliver the goods by default. We can also choose the right shipping company according to your needs and region.

2. How to check the delivery progress of the product?
After you purchase the goods, you will get the freight order number of the order. With this order number, you can check the circulation information of the goods through the official website of the freight company or the service phone. You can also ask the customer service staff of GREENYELLOW to inquire for you.

Shipping company	Official website	Service line
EMS	http://www.ems.com.cn/	11185
S.F. Express	http://www.sf-express.com/cn/sc/	95338
STO Express	http://www.sto.cn/	95543
Yuantong Express	http://www.ytoexpress.com/	021-69777888
ZTO Express	http://www.zto.cn/	95311
YunDa delivery	http://www.yundaex.com/	95546
Hui Tong Express	http://www.800bestex.com/	400-956-5656
Home delivery	http://www.zjs.com.cn/	400-6789-000
Daily Express	http://www.ttkdex.com/	400-188-8888
Sole Express	http://www.sure56.com/	400-158-9888

3. How long does it take to deliver?
Under normal circumstances, it will take 1-3 days in Guangdong area and 3-5 days in areas outside Guangdong from the next day after delivery. Due to abnormal reasons such as weather, there will be different degrees of delay, and the freight company will deliver it to you as soon as possible.

4. What documents do I need to provide when receiving the goods?
When receiving the goods, please be sure to collect the goods with the identity card of the consignee; when collecting, the courier and the consignee will confirm the information of the consignee again by phone, and check the identity card of the consignee. 

5. What should I do if the goods are damaged when receiving the goods?
Please check whether the packaging of the goods is in good condition and whether the products in the packaging are damaged before signing for receipt. If you find any, please reject it.

6. What should I do if it is signed by others?
Please try to contact the relevant personnel of the delivery address to confirm whether the goods can be recovered. If it is confirmed that it is lost, we will assist you to contact the courier staff to verify the situation at the time, and if necessary, we will seek assistance from the police and do our best to help you reduce the loss.